If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. When you de-register from that app, we will delete Your Information to the extent possible with reference to applicable law. We are not responsible for a failure, delay or error by a Programme Partner notifying us of Points to be collected.
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Shopping in Donegal Town. National Gallery of Ireland. Peter Cox Photography Gallery. Traveler Ranked Book Online. The Art House Dunfanaghy. Brian de Staic Jeweller Dingle. Magee Clothing Donegal Town. Peter Cox Photography Gallery Killarney. Celtic Whiskey Shop Dublin. We promise to address any issue you have in relation to your use of this site for online shopping with SuperValu in a timely and courteous fashion.
If due to exceptional circumstances our delivery is going to be late getting to you, we will phone to ensure that you will be available to accept delivery or arrange an alternative delivery slot. If a customer is not present during the agreed delivery slot phone contact will be attempted to arrange an alternative delivery arrangement.
These terms and conditions do not affect your statutory rights. You must complete the simple registration process and all the information supplied must be complete and accurate. You must supply a valid Real Rewards number or sign-up for Real Rewards as part of the registration process. You will be asked to choose a password, and the responsibility for maintaining the privacy of this account and password is entirely yours.
Furthermore, you are responsible for all activities that occur under your registration and you agree to immediately notify SuperValu Online Shopping of any unauthorised use of your registration details or breach of security.
All transactions made on the Sites are subject to the terms of this policy which will apply to all transactions using our on-line supermarket service. You agree to notify us immediately of any unauthorised use or any other breach of security. By registering for our on-line supermarket Service, you agree and confirm that the details provided by you on registration, or at any time, are correct and complete. You must inform us of any changes to the information that you provided when registering by updating your personal details.
You must give us your real name, address, phone number, email address and any other details that we may require to process your order. Musgrave can terminate your account registration without prior notice at the discretion of management.
Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our grocery service, you accept that your email address may be used to supply you with such information. Please note that all listed prices are guide prices only.
Prices charged will be those in the store on the day the order is scheduled for delivery. These prices may be higher or lower than those advertised. Please note that all offers and promotions available in Store will also be applied and our pickers are trained to always choose the best available value for an ordered product.
Where you consider that the difference between the actual price of goods and the guide price which was set out on this Site is unacceptable, your local SuperValu will provide a full refund on return of the goods.
Your driver will be happy to discuss any issues you have or you can contact our Helpdesk. Prices displayed online are store specific and do not reflect the prices across all SuperValu stores. The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight - if it weighs a little less you pay a little less and if it weighs a little more you pay a little more.
Service charges Delivery or Collection where applicable will be added to the total price of all goods and are not included in individual item prices.
Your local SuperValu is constantly working to ensure that only items available in Store are shown online, however neither your local SuperValu store nor Musgrave can guarantee availability of any item, and cannot be held liable for non-delivery of unavailable items. Your local SuperValu will when possible, substitute unavailable items with similar items or identical items in alternative quantities unless instructed otherwise.
Any substituted items will be clearly marked on your delivery docket and the delivery staff will notify you of these items. You will have the opportunity to accept or refuse these substituted items and will be refunded for any items you do not accept and return to the delivery staff. Substituted items will be charged at the price of the substitute item in the Store on the day of delivery.
Customer Quotas may apply on promotional lines. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We reserve the right to refuse orders including those that we consider are for commercial or non-domestic purposes, or subject to onward delivery by a 3rd party. Where products are used for non-domestic purposes we exclude to the fullest extent permitted by law those warranties and conditions relating to fitness for a particular purpose.
Your order is for your own use as a consumer, and is subject to normal pricing and availability while stocks last. All of our fresh products will be expertly picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, we are happy to arrange a refund. This can be arranged at the time of the delivery by bringing it to the attention of the delivery staff, or by contacting the Helpdesk.
For your security, SuperValu Online Shopping will deliver only to the address given for any particular order. There must be a person over 16 years of age to sign for each order. Where there are any alcoholic products in an order then the person who signs for the order must be over 18 years of age.
Delivery will not be made to public areas such as driveways, yards, apartment stairways or vehicles. Only occupied residences will be accepted for delivery. Where an order is accepted to an address to which delivery is not possible, contact will be made and no charge will be made. Neither SuperValu nor Musgrave will be liable for any non-delivery. All region maps on our Site are for guidance only and should not be considered binding.
Where a delivery is attempted but not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-arrange.
A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge. Please note that where your order includes alcoholic drink or any other product that is regulated by the Intoxicating Liquors act, delivery may only be made within certain hours. The times at which such products can be delivered are set out below. Whilst every endeavour will be made for a timely delivery SuperValu will not be liable for any late delivery caused by circumstances beyond our control.
In the case of a late delivery contact will be made to ensure that delivery can be made at a suitable time. Standard terms and conditions apply to Online voucher redemptions. The voucher entitles the owner to the discount value promoted if the minimum spend is above the threshold indicated on the promotional piece. Discount cannot be applied retrospectively.
One of each voucher valid per customer only. Validity dates apply to date of delivery. Enter the code provided at the online checkout to receive your discount. You must be capable of proving that the person accepting delivery of the goods is over the age of 16 or over the age of 18 where the order contains any alcoholic drink or other product governed by the intoxicating liquors act, to the satisfaction of the person delivering the goods on behalf of SuperValu.
The acceptability of the proof provided will be at the absolute discretion of the person delivering the goods on behalf of SuperValu. If you will not be there for your allocated delivery time, please either change your delivery time or contact the Helpdesk as no goods will be delivered without satisfactory proof of age being provided where requested. Any problems noticed after delivery should be reported to the Helpdesk who will be happy to arrange a refund or replacement.
Please be aware that we cannot accept returns of fresh frozen or perishable products or on products that have been packed specifically for you for example meat products from our butcher or on baby food, newspapers and magazines, but where any product is not fit for its intended use we will arrange for a refund. We will not be responsible for any loss or damage caused to the goods after delivery. It may be that your local store isn't the delivery store for your area.
Each store has its own range tailored to its size and customer base, so sometimes products are available in your local store but not in the store which delivers your online shopping. Your order is an offer to buy from your local SuperValu Store and nothing we do or say will constitute an acceptance of that offer until we actually deliver the goods to you.
At any time up to then we may decline to supply you with any products without giving any reason. All deliveries are at the sole discretion of your local SuperValu store and any order can be refused at its discretion. Payment will be processed in-store between the time of picking and delivery. Payment is only acceptable by Credit or Debit cards accepted in-store.
Musgrave and your local SuperValu reserve the right to change the terms, conditions, and notices under which SuperValu Online Shopping services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on this Site. We may from time to time provide links to other sites Linked Sites.
The information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites.
Neither Musgrave nor your local SuperValu accepts any liability in relation to the information or charges of Linked sites.
You can unsubscribe from this informational service at any stage. To unsubscribe from SuperValu emails and text messages, follow the unsubscribe instructions at the end of every email and text message. Alternatively, you can change your privacy options in your account details. To resubscribe to SuperValu emails and text messages simply log into your account here and check the boxes for receiving email and text messages.
It will take up to 4 days to begin receiving email or text messages from SuperValu again. This Policy is intended to give you important information concerning our approach to arranging insurances for customers and how we handle your insurance.
A copy of our authorisation is available on request. We are authorised to provide advice, receive and transmit orders in relation to General Insurance policies. See their website for further details www. SuperValu Insurance is governed by the law of the Republic of Ireland. In the event of SuperValu Insurance being unable to meet our obligations, you may be entitled to compensation from the Insurance Compensation Fund in Ireland.
Any disputes between you and us in respect of Republic of Ireland policies, will be dealt with in accordance with Irish law. All SuperValu Insurance policies are underwritten by third party regulated insurance companies who are joint data controllers of all data provided to us for insurance purposes.
The Central Bank of Ireland is responsible for the regulation of all financial services firms in Ireland. Their address is PO box , Dame Street, Dublin 2 and they can be contacted by telephone on or by fax on The purpose of this document is to outline clearly to you the basis and extent to which we will provide you with services in relation to the general insurance products and services we offer.
If we make any material change to our terms of business which affects you, our customer, we will provide you with details of the change as soon as possible. It is a requirement of the Central Bank of Ireland that we furnish you with this document. We would therefore ask that you read it carefully and use the information provided in it, to decide if our services are right for you.
If you do not wish to be bound by these terms, we would ask that you contact us before we proceed and arrange your insurance. We offer the following products only and we do not offer advice based on a general analysis of the market but only on the products available from our underwriters.
Registered in Ireland No. We will provide you with a quotation for your chosen product or products, all relevant documentation and will administer your insurance.
To enable us offer you a suitable policy, we will ask you a series of questions to enable us assess you need for insurance and to provide you with the most suitable product we can offer you.
Having established your requirements we will provide you with a quotation. If you are happy with the quotation and on receipt of your instruction to proceed we will transmit the order on your behalf to the relevant underwriter. We will provide you with a summary of the insurance you requested explaining all the main features and benefits of the insurance, important details of the cover, including any specific or unusual restrictions or exclusions, or any specific conditions that you must meet, and the period of cover, including the commencement date.
We recommend that you read the information we provide you and contact us immediately if anything is unclear or causes you concern. Where we arrange cover over the phone we will inform you of all aspects of the contract in detail at that time. Any other costs or fees which may apply will be explicitly detailed in your quotation and clearly explained to you before we provide you with the service. Our remuneration for arranging your insurance will be by way of commission, being a portion of the premium paid, which is allowed to us by the Product Producers for introducing the insurance to them.
We will not apply any additional charges. In addition to commissions paid as outlined above, we may also receive additional income from the following sources:. We will deal with you openly, fairly and honestly, and when requested to do so, we will disclose the amount of any additional income or where that is not possible, a reasonable estimate of the additional income or its basis of calculation from the above and any other sources that we may receive in relation to insurance we arrange.
In accordance with the Consumer Protection Code , any rebate due to a Consumer will be paid in accordance with the terms and conditions of the policy.
All cheques should be made payable to the specific insurer who is underwriting your Policy. Premiums are due on or before inception of cover or renewal date. To avoid cancellation of your cover, please ensure you pay your premium within the due dates outlined in your policy documentation. The premium you will be quoted includes all statutory charges. No Direct Debit options are available on Travel Policies.
We are obliged to inform you that you have a legal duty to provide insurers of all information which is material to the risk being insured, whether unfavourable or otherwise to you, at the time of taking out the policy.
Material facts would include any information that could influence a decision by an insurer on whether to accept a risk and if so, upon premium and terms. If such information is not disclosed by you, your insurer has the right to cancel your insurance from its commencement. If they exercise this right, any claims under your policy will not be met. This responsibility applies throughout the whole period you are insured. We are also required to advise you that failure to make full disclosure of material facts may also cause difficulties for you in trying to purchase insurance elsewhere.
In relation to home insurance, failure to have property insurance in place could lead to a breach of terms and conditions attached to any loan secured on your home. You may cancel the policy at any time by writing to us and if it relates to your motor insurance you must also return the certificate of insurance and insurance disc.
A consumer as defined by SI No. If you cancel your policy during the first year of insurance outside of the Cooling Off period short term rates may apply, please see policy terms and conditions.
If your policy is cancelled after the first year, we will refund your premium for any remaining period of insurance less administration costs. Where a refund is due a. We will only refund premiums as long as there has been no claim or loss during the current period of insurance. At any time by giving you appropriate notice in writing to your last known address the insurer reserves the right to cancel your policy in the event of the following:.
We understand how important claims handling is to our customers. The information provided in the policy explains clearly what you need to do in the event of a claim.
If you do notify us of a claim we will pass it to the insurer and their claims team will contact you directly. We will endeavour to avoid conflicts of interest, however, where this is unavoidable we will explain the position to you and ask you for written confirmation that you are aware of the conflict of interest and you are happy to proceed.
All calls made into our offices will be recorded for training and verification purposes. A copy of such recording can be made available to you by request. You have the right at any time to request a copy of any personal data within the meaning of the Data Protection Act, and ask us to change or delete any information we hold about you.
All enquires can be sent to: Where you opt to communicate with us via email, there is no guarantee that the message is accurate or has been received by us. As internet communications are not secure, data may become corrupted during transmission or files may not transmit correctly or at all, we are not responsible for the contents of this message or responsible for any change made to this message after you sent it to us. We accept no liability for any losses caused by non-receipt, or corruption of data, information or instructions sent via email either by you or by us.
SuperValu Insurance is committed to working hard for you the customer, being honest and achieving excellent customer service. We have partnered with our chosen insurance suppliers as they share our commitment to service excellence. However, from time to time, things can and do go wrong. At times situations may arise which fall short of the service we are committed to and which you have come to expect from us. When this happens and you have cause for complaint or are not happy with the insurance service we provided you, we would ask that you bring it to our attention.
It is through this feedback that we can improve our service for you into the future.
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